Data Centre Services


Our state of the art data centres are located across two sites, delivering the highest levels of availability and performance with guaranteed network uptime of over 99%, to ensure maximum productivity and efficiency backed by aggressive SLAs.

With scalable connectivity through our strategic partnerhsips, the StHK HIS Data Centre Services will deliver:
  • ​Consolidated Single Network authentication user directory, desktop access, email and storage systems for primary / secondary care, to enable safe and secure transfer / sharing of information
  • HIS Technical Development Engineers in accordance with IT Infrastructure Library (ITIL) principles, proactive in identifying and solving problems before incidents occur in the first place.

  • Full support and maintenance of servers and data centres.

  • Proactive data centre, network and 24/7 system monitoring is in place to pre-empt system problems and issues and escalation to engineers and service desk for user communication.

  • Centralised, secure, resilient and replicated data centres

  • Clustered and resilient systems are installed for all applications and connected to the central data storage networks (Storage Area networks – SAN)

  • Proactive monitoring tools, measuring quality as well as up/down status, to identify problems before they become business affecting

  • Centralised data backups, disk to disk to tape and offsite storage

  • Secure and accessible, private cloud hosting services, providing rapid deployment of the next required information system.

  • Centralised Hosting of systems brings central repositories of clinical data which can enable holistic health economy reporting.

  • Easier integration with network directories and other systems

  • Disaster recovery and business continuity and contingency plans are fully centralised

  • Email encryption service, provides users ability to encrypt emails when sending externally health economy, removes the need for NHS.net email accounts

  • Continuous automated scheduled and managed operating system and server software and security updates to all health economy hardware and software.



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